Shipping & Returns
All and any of the items sold by Foxanne designs are copyrighted and you may not resell or reproduce them in any capacity without my consent. All designs used on www.foxanne.co.uk and www.designsfoxanne.co.uk belong to Foxanne Designs, the intellectual property still belongs to Foxanne Designs.
Refunds are only issued when the product is technically faulty and must be returned to me within 14 days of purchase. This is in accordance with government guidelines.
Goods found to be faulty within the warranty period evidence of fault will need to be provided in some cases- usually photographic. Foxanne designs do not cover the cost of the postage to return this must be paid by yourself.
Shipping & Production Times
Production times can vary depending on the product. Some products are made to order and others are pre-made- this will affect the production/packing times. If you have an order with mainly premade products and one made to order product the production time will be for the made to order product
Pre-made products production & packing time 3-7 working days
Pre-made products consist of
I send everything with Royal Mail, either First class or Second Class.
Royal Mail aims to deliver in 1 day for First Class and 3 days for Second Class, however due to staff shortages and staff having to isolate due to Covid-19 they are experiencing delays. I do make sure I get proof of postage for every parcel I get so I can prove I did drop it off at the post office.
If you don't receive your parcel after 2 weeks of receiving your dispatch notification get in contact and I'll do what I can.
If you ever want to look at royal mail delivery updates, do check out the royal mail website.